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Print Posted by SpasCanada.com on 03/13/2017 in Other
Spa Services Consultant ( In house)

Spa Services Consultant ( In house)

Spas Canada
Downtown Toronto

Salary
$55000.00
Employment Type
Full-Time
Start Date
05/31/2017


Our team is comprised of driven, compassionate people devoted to giving back. In ways big and small, environmental and social, our purpose is to enhance the lives of our team, our community and our planet. 

That sense of purpose reaches into our social responsibility as well—an extensive series of commitments focused on workplace safety, employee wellness and community enrichment, among many others.


JOB DESCRIPTION


Greet and welcome Spa guests and ensure an excellent first and lasting impression. Proactively sells Spa services and amenities as outlined in the Spa menu through the phone, website, and in person. 

Oversees and maintains the Spa lobby including guest service, retail presentation, cleanliness, supply inventory, phones, gift card sales, and registering and cashiering of spa guests. Escorts guests to nail salon and lounge when necessary, provides Spa tours to visitors, facilitates effective workflow for technical staff, attends and participates in all general and team meetings, maintains a polished and professional image. 

Spa Consultants must have in-depth product knowledge of retail, treatments, services and benefits Coordinates daily work activities and guest flow within the Spa, assists other support team members when necessary, attends all scheduled training, accurately schedules, confirms, and guarantees guest reservations, processes sales transactions including services, retail and gift cards.

The Spa Consultant is required to be extremely detail oriented, possess excellent communication skills, be friendly, people-oriented, focused on genuine customer service, conduct proper telephone etiquette, communicate effectively with guests and book reservations, promote the Spa and resort to all guests, enter data accurately and quickly, answer calls in a timely manner and multi-task and prioritize effectively.

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